www.ontrac.com
Ontrac is a 3rd party shipper, did Ontrac deny your claim that you submitted via their claim process?...
I was dealing directly with Rocky Mountain, they contacted the shipper and said that it was delivered 6:58 PM on a Monday and was put behind our gate. Which would be very difficult since we have a very tall locked gate with a alarm that lets us know if someone standing there.OnTrac
PUBLISHED: MARCH 29, 2023 UNLESS A WRITTEN AGREEMENT FOR SERVICES IS IN EFFECT BY AND BETWEEN THE SHIPPER AND (1) LASERSHIP INC.; (2) LASERSHIP INC. DBA ONTRAC FINAL MILE; OR (3) ONTRAC LOGISTICS INC., BY SHIPPER PROVIDING ITS SHIPMENTS TO ONTRAC (AS DEFINED BELOW) OR ALLOWING ONTRAC TO COLLECT...
Me too but regardless they have left a very bad taste in my mouth, try to get a hold of them through any of their phone numbers, you either get a busy signal, all circuits busy or you have a 40 minute wait. Somethings up
Don't be so quick to judge. This is a unique time right now. Things are starting to open up, did you see the reports of Sand Hollow last weekend? They had to close the gates at noon, it was a complete joke!
Thank you for your opinion but you haven’t been treated poorly like I have with Rocky Mountain service representatives. They were not willing to work with me at all and the delivery company has had bad reputation in our area for years so no, I will be not be treated like s*** when I’m the customer. In my 58 years I can count on one hand how many times I have complained for bad service
It’s a shame I have done business with them for over a decade. I’ve heard so many stories like yours recently. I think they’ve just gotten too big for their britches LOL
They lost my business a year ago for similar reasons. I cannot stand them and will never order from them ever again! FU RMATV!!
It really is sad because they have great products and they’ve always been good to me in the past but now their service sucks and it’s not just because of the virus they will not deal with my problem at all. Sorry this is happened to you as well but there’s other companies out there that are willing to take our money and provide us with good service
Maybe your luck with them has something to do with both you and RMATV are both in UTAH. Everywhere else seems to have problems. I did when ordering things to here and ordering stuff to other parts of the country when traveling. I''ll not order from them again. They totally screwed up an order when I got a spare Tensor Regulator tire and sent me something else and a different size. I had to drive way out of the way down into Utah just to exchange it. Was really pissed. This was in their show room. Brainless twits! if the door is no longer available why not just keep it locked instead of making a sign for it? it was for employees only anyway!WOW, this is all disturbing and disappointing to me. I have purchased thousands of dollars and many orders as recently as last week. Never a problem and if in stock, always delivered the next day and mostly by Ontrac. But with all these negative reports, I am going to have to rethink future purchases from RM.
Too bad because I really enjoyed doing business with them.
