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Just got threw dealing with thumperfab on my defender doors, have never seen such shooty workmanship and bad customer service in my life, this is like the 10th machine my wife and I have built, not including kids machines and friends, have never seen any one run from there mistakes like they have.
There doors were the most expensive half doors on line, we went with them thinking if they that expensive they must be the best, this is the top of the line defender lonestar and we wanted it to look nice, doors came in, opened them up and they looked terrible, the welds were running from left to right on door, not grinded, not smoothed, terrible looking, swirls in powder coat, some install parts you can see gray threw powder coat, I spent all day sending text back and forth threw them , there fix is.. they will give me a discount on the purchase I make threw them, like I would buy something else threw them, or I can pay a 500.00 restocking fee and shipping both ways and they will taken back…
I told them it’s not my place to pay for there mistakes, , that’s where they stand , so I checked there website reviews before I bought, they were great, I tried to post a bad review on my doors it won’t let me, now we see why reviews are so great don’t we, check these welds out, right on top of the door too and the pictures don’t do them justice 5 welds look like this
There doors were the most expensive half doors on line, we went with them thinking if they that expensive they must be the best, this is the top of the line defender lonestar and we wanted it to look nice, doors came in, opened them up and they looked terrible, the welds were running from left to right on door, not grinded, not smoothed, terrible looking, swirls in powder coat, some install parts you can see gray threw powder coat, I spent all day sending text back and forth threw them , there fix is.. they will give me a discount on the purchase I make threw them, like I would buy something else threw them, or I can pay a 500.00 restocking fee and shipping both ways and they will taken back…
I told them it’s not my place to pay for there mistakes, , that’s where they stand , so I checked there website reviews before I bought, they were great, I tried to post a bad review on my doors it won’t let me, now we see why reviews are so great don’t we, check these welds out, right on top of the door too and the pictures don’t do them justice 5 welds look like this