@Remington I do not disagree with anything that you said. I believe a (gay) stranger on some internet forums over anything a service advisor at any dealership says.
I stepped out for a minute and came back in the service office, and they tried to tell me the clutch work had already been done on the vehicle. I was like, I saw the clutch cover, it has not been done. Not to mention it was never brought in for any work other than oil changes.
If I had been uninformed, I would have been like, oh cool, nothing to worry about then - thanks.
We also never received any mailers about the official recalls. I have a feeling they did not enter our customer info correctly or something happened where Honda did not have our name and mailing address. I find that very frustrating. We would have had the work done had we known there was a campaign.
Still waiting to hear back from Honda as they are "looking into it". Would be surprised if they write back again.