So my experience with JEI goes way the F back to when they were just getting off the ground and was advertising on here regularly about 5-6yrs ago. Even met them at there first TO appearance. Seemed like nice fellas and I still think they are but have some at the time and sound like they still do have some customer issues that need addressed.
I too bought one of there single bar tire carriers with rotopax mount. Bought it cuz of the price and looked very solid, at witch it was And it mounted ok, not great but ok.
The only issue was (Noticed at that TO) that the the small pins that hold the bar to the mount popped all the up and almost all the way out while on trail Causing major damage! A buddy seen it and saved me a potential disaster. When we got back to camp and later to the TO throw down party, the JEI guys where there and were quite nice. They had looked at the situation and said “this is great info! We never get a chance to test what we sell so this helps us make changes”
WHAT?
So they decided that they needed longer pins and they have them at the shop and want to make this right and for other purchases, so will send them to me with the clips NC! yippee Right? well they did. Installed them and they were worse than the old short pins it came with. Lost one first day on trail (thank god i had the shorties) and the other one got bent this time jacking up the bracket. When I called them back and explained who I was, they remembered and said ”Will look into this and get back with you”
they did, a week or two in email. Said solution, “go to the hardware and get a bolt with a nut to fasten it tighter to the bracket both sides” I responded..” but that will make it difficut to remove every time To get ino the bed this cant be your final solution can it?” There response was “Weve done enough for you, we cant do anymore. If u would like to purchase another set of pins you can do that plus the shipping”
BTW the rack was not even a yr old . My cost of the pins they told me were $30 each (there not big 5” long) total BS. Plus tell your customer ”we want to make this right and for future purchases” then throw u away like chop liver! not good!
Thats when I cleand it up with the old pins and sold it on Ebay super cheap to someone who wanted to Fuc with it or deal with it the way it was. I lost my ass in the end all the way around!
From that point on I vowed not to deal with them ever again! All of you that have there products and no issues. Thats great! But god help u if you need help or assistance.
