I'm trying to order 0SU95-HL4-G50 - RR. PANEL GRY/BLK 5P and 0SU95-HL4-GD0 - HARD DOORS GRAY/BLK. ($175 shipping from Partzilla BTW)
I got a quote from Partzilla last week and called them on Monday to place the order. Amex declined the order due to potential fraud. I logged into my Amex account and was prompted about the transaction. I indicated that it was legit and the website said to run the charge again and it would go thru. The rep (Dustin?) ran it again and a pending charge showed up in my Amex account. The rep said that their accounting system didn't capture it, so he ran it a second time. Now there were two pending charges in my Amex account, but NO captured charge in their system according to the rep.
I then gave him a Visa card and he ran that. That account then shows the charge on the Visa, immediately followed by a credit in the same amount. The rep again says nothing captured in their system and that he will have to contact accounting to figure out what the problem is and he will call me back. He never does...
I sent a customer service inquiry on the order via the Partzilla website yesterday and got an email saying the order is on hold pending payment. I called Partzilla and got a different rep (Josh?) who could see the issues, but no reason for the charges not going thru. He said he would contact the person in accounting that was supposedly dealing with the issue and would call me back in half an hour. The half-hour has passed.
Can anyone recommend a place that will ship these items to me that actually wants my business?
I got a quote from Partzilla last week and called them on Monday to place the order. Amex declined the order due to potential fraud. I logged into my Amex account and was prompted about the transaction. I indicated that it was legit and the website said to run the charge again and it would go thru. The rep (Dustin?) ran it again and a pending charge showed up in my Amex account. The rep said that their accounting system didn't capture it, so he ran it a second time. Now there were two pending charges in my Amex account, but NO captured charge in their system according to the rep.
I then gave him a Visa card and he ran that. That account then shows the charge on the Visa, immediately followed by a credit in the same amount. The rep again says nothing captured in their system and that he will have to contact accounting to figure out what the problem is and he will call me back. He never does...
I sent a customer service inquiry on the order via the Partzilla website yesterday and got an email saying the order is on hold pending payment. I called Partzilla and got a different rep (Josh?) who could see the issues, but no reason for the charges not going thru. He said he would contact the person in accounting that was supposedly dealing with the issue and would call me back in half an hour. The half-hour has passed.
Can anyone recommend a place that will ship these items to me that actually wants my business?