D
I have held off posting this but I can’t get it off my chest any other way. I’ll try to keep this short.
Purchased Highlifter’s 2.5” lift. Called to talk to someone in order to get what I needed because I know these can get tricky. Nice person helped me. Told her I wanted to shoot for 31” tires. Sold me the lift kit and noted needing forward a arms so got those with no mention of rear a arms. End of conversation and purchase made. Begin install lift kit goes on without a hitch. Easy. Get to a arms and all hell breaks loose. Pop out old ball joints and go to put in new a arm. They are a 1/4” smaller. Contact them and come to decision that something was mislabeled/ misproduced. Told to ship back and the replacements will go out as soon as the returns in transit. 3 days later still nothing, no contact. Call them and told would ship out next day. Ego kicks in I tell them to just keep them and refund. Tried to send back lift kit as this was part of the deal. Told I have to pay return shipping and pay 20% restocking fee. What a joke for something that wasn’t even my fault.
Contacted SuperATV. What a difference and I hate myself for even trying to go somewhere else. Guy knew his stuff and actually had a Honda. Told that the setup I was working with required new axels because stock would not work. Where the crap was the info from Highlifter. Never even a mention of needing axels. Instead of trying to start shipping tires and everything back I decided to just spend the extra money and just get what I wanted.
Long story short, the guys at SuperATV know their stuff and actually tell what you need. Highlifter could take some notes from these guys about giving full information about what is needed. If you don’t know then don’t sell the stuff. I can bet money they wouldn’t have helped with any repairs that would have happened as a result of their lack of knowledge.
Purchased Highlifter’s 2.5” lift. Called to talk to someone in order to get what I needed because I know these can get tricky. Nice person helped me. Told her I wanted to shoot for 31” tires. Sold me the lift kit and noted needing forward a arms so got those with no mention of rear a arms. End of conversation and purchase made. Begin install lift kit goes on without a hitch. Easy. Get to a arms and all hell breaks loose. Pop out old ball joints and go to put in new a arm. They are a 1/4” smaller. Contact them and come to decision that something was mislabeled/ misproduced. Told to ship back and the replacements will go out as soon as the returns in transit. 3 days later still nothing, no contact. Call them and told would ship out next day. Ego kicks in I tell them to just keep them and refund. Tried to send back lift kit as this was part of the deal. Told I have to pay return shipping and pay 20% restocking fee. What a joke for something that wasn’t even my fault.
Contacted SuperATV. What a difference and I hate myself for even trying to go somewhere else. Guy knew his stuff and actually had a Honda. Told that the setup I was working with required new axels because stock would not work. Where the crap was the info from Highlifter. Never even a mention of needing axels. Instead of trying to start shipping tires and everything back I decided to just spend the extra money and just get what I wanted.
Long story short, the guys at SuperATV know their stuff and actually tell what you need. Highlifter could take some notes from these guys about giving full information about what is needed. If you don’t know then don’t sell the stuff. I can bet money they wouldn’t have helped with any repairs that would have happened as a result of their lack of knowledge.
