Once again, I would ask Honda for a loaner while your bike is being repaired.
I agree with Ghost. Mention
to your dealer that you are
thinking about asking for your
money back, and that might
help to get him to pressure
Honda to step up to the plate
& make it right by giving you
a new machine. Also, you
bought the machine from the
dealer, so he still has some
responsibility to make it right,
if Honda drags their feet. I
wouldn't let the dealer off the
hook, just yet.
It would be one thing if you
broke something on the trail,
but this one should never left
the factory or the dealer.
John
Edited to clarify comments.
to your dealer that you are
thinking about asking for your
money back, and that might
help to get him to pressure
Honda to step up to the plate
& make it right by giving you
a new machine. Also, you
bought the machine from the
dealer, so he still has some
responsibility to make it right,
if Honda drags their feet. I
wouldn't let the dealer off the
hook, just yet.
It would be one thing if you
broke something on the trail,
but this one should never left
the factory or the dealer.
John
Edited to clarify comments.
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Update. Day 3 in the shop, Day 5 since leak was discovered. Dealer owner, mechanic in charge of repair, and salesman all have the day off. No word from Honda. And according to American Honda Case Manager Chad, they do NOT use email for service complaints so no way of starting a paper trail.....anyone know of an email address for Honda Powersports? Frustration quickly turning to anger, lol. But I'll try to keep positive.
W
Westtnpioneer
Edjumacated
Lifetime Member
Supporting Member
Wilson, I like your thought process, and maybe you are right. But I'm so damn anal about my machines that I was worried about damaging the engine and then being stuck with it forever. My snowblower is almost 7 years old and looks/ runs like I bought it yesterday. Truck gets detailed 2x a year, including repainting the frame and underneath to keep the rust away. I even vacuum my garage floor. Bottom line, I treat everything right, probably because we grew up poor and without, but either way, I couldn't have allowed that to happen (blowing the engine); but I have to say, you are probably right, and if I would have, it would have been a different story. But I prefer for the issue to be Honda's fault and not my own.
W
Westtnpioneer
Edjumacated
Lifetime Member
Supporting Member
I dealt with a Honda case worker on my 700 as it was one of the first and one of the first to break. I had case workers on trying to get parts and a separate issue dealing with the brakes. It made me a complete disbeliever in Honda warranty. I hope your case works out better and that I have zero issues with my new 1k.
If you go to the Honda official site there is a tab at the bottom that says contact us. It does not Have their email address but allows you to email them through that. You will then get a reply and will have an address to respond with future questions. I would have all your emails go to Honda and the dealer, ask for the paperwork relating to your machine with the approval from QC that it had passed.
Go on Honda's facebook page and post this stuff. I lot of people will see it. Can be seen as a public statement too. Sadly a rebuilt engine is probably what you get. I would ask for a free extended warranty on the work and engine.
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I don't know if you have a state attorney general office or consumer protection division but if I were you I would file a complaint with them on the dealer. I would at this point demand my money back even if you are willing to settle for less. You bought a defective product and I would think the laws would be on your side. Sometimes state offices are willing to arbitrate on your behalf.
We are pulling for you!
We are pulling for you!
Since the owner of the dealership, the mechanic, and the salesman all have the same day off, and I have heard nothing from Honda today, I went on the company website, clicked the "contact us" tab, and made my request for a full refund, or a new machine to be delivered no later than Friday at 3pm. Probably won't get me anywhere, but I paid for a quality machine, not one with a defect. They cashed my check and gave me this to deal with. I kept up my end of the bargain, Honda and the dealer have not kept up their end. I did not pay for a defective machine that had to have the motor rebuilt, I paid for a brand new reliable Pioneer 1000-5 Deluxe with a winch installed. That's what I should receive. Anything less isn't right. To repair this engine, and give it back to me leaves a real bad taste in my mouth. I'm 44 years old, purchased several 4 wheelers, and snowmobiles in my days. All were Polaris, sure I've had some issues through the years, but never within the 1st year of purchase, so obviously not within the first 3 days of taking delivery!
Update Major Change:
The dealer came through!!! NOT HONDA. (Update edit to this comment also, found on page 4. Honda did in fact step up, just not at the time of this original post). Honda is still trying to figure out how to fix this thing. Sent an email last night as I stated above. Owner of dealership came in 1st thing this morning & after reading email immediately called around the state and found an identical machine. It's being delivered within 1/2 hour to my dealer so he can swap my winch over, and will have it delivered to my house no later than tomorrow morning. Let's hope this one is issue free (fingers crossed). But hats off to Extreme Power Sports in Gaylord, Michigan for doing the right thing and taking care of the customer. Maybe Honda should take some tips from them. Dealership owner stated he wasn't sure how Honda was gonna handle the broken machine, but told me to tell Honda Case Manager when he called, the the dealership took care of me, which I will do.
The dealer came through!!! NOT HONDA. (Update edit to this comment also, found on page 4. Honda did in fact step up, just not at the time of this original post). Honda is still trying to figure out how to fix this thing. Sent an email last night as I stated above. Owner of dealership came in 1st thing this morning & after reading email immediately called around the state and found an identical machine. It's being delivered within 1/2 hour to my dealer so he can swap my winch over, and will have it delivered to my house no later than tomorrow morning. Let's hope this one is issue free (fingers crossed). But hats off to Extreme Power Sports in Gaylord, Michigan for doing the right thing and taking care of the customer. Maybe Honda should take some tips from them. Dealership owner stated he wasn't sure how Honda was gonna handle the broken machine, but told me to tell Honda Case Manager when he called, the the dealership took care of me, which I will do.
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sporttrac4x4
Well-Known Member
Lifetime Member
good dealer post web link of dealer and what they did for you.
C
Congratulations! What a relief that must be, and kudos to Extreme Power Sports. That kind of excellent customer service needs to be trumpeted far and wide.
Cruddy that is wonderful news.....I have to admit hearing this makes me more comfortable with my recent purchase. As mentioned earlier I'm sure the dealer will be taken care of by Honda.....But your dealer is due praise due to his way of handling this situation. Kudo's to Extreme Power Sports.
Gaylord, Michigan, Can-Am, Honda, Suzuki, Yamaha, ATV, Motorcycle, Utility Vehicle, Scooter, Dealer, Used, Parts, Accessories, Apparel
Later today I will be sending them a email as well expressing my pleasure with their handling of your situation.....
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