P
I ordered a replacement front left upper control arm for my 2021 Talon 1000R Live Valve on March 11, 2025 from my local dealership.
I bent it doing somewhat of a slow-motion twisted hand-stand coming down a steep hill/boulder.
Anyway, their system showed that the part was in stock with Honda and would arrive early the next week.
The next week, it was showing on backorder... ok... after another 2 weeks, the dealer said that said generally if I call as the customer, things generally get moving more quickly, so I called Honda Powersports Customer service and inquired. Did so again the following week.
A month after ordering, still on backorder, the dealer escalated the order and I called again... now I am getting impatient.
This is not a part for my 1985 Big Red... it is a 2021 $30,000 machine that is still in production!
I have plenty of aftermarket add-ons, but didn't want to go aftermarket on this because all other options look too heavy-duty... and if something has to bend or break, I'd rather it be a control arm than the frame -- plus, I want a replacement with factory specs so that I can tell if anything else is out of alignment.
I've spoken with someone who knows the Honda system pretty well... he said that it generally shows in stock, but goes into backorder because IS in stock, but is unfinished and just needs to be powder coated and shipped when it's ordered.
I called today and customer service said that it is still on backorder with no ETA "with no public information" on an ETA.... becoming a little irate, I asked them what the hell does "no public information" mean... and suggested they escalate this to someone who can call me to give me some "PRIVATE" information. I'm trying to support Honda and my local dealership by paying double their cost, which I wouldn't mind if I could only get some answers and decent service on a current bike!
Any suggestions?
I bent it doing somewhat of a slow-motion twisted hand-stand coming down a steep hill/boulder.
Anyway, their system showed that the part was in stock with Honda and would arrive early the next week.
The next week, it was showing on backorder... ok... after another 2 weeks, the dealer said that said generally if I call as the customer, things generally get moving more quickly, so I called Honda Powersports Customer service and inquired. Did so again the following week.
A month after ordering, still on backorder, the dealer escalated the order and I called again... now I am getting impatient.
This is not a part for my 1985 Big Red... it is a 2021 $30,000 machine that is still in production!
I have plenty of aftermarket add-ons, but didn't want to go aftermarket on this because all other options look too heavy-duty... and if something has to bend or break, I'd rather it be a control arm than the frame -- plus, I want a replacement with factory specs so that I can tell if anything else is out of alignment.
I've spoken with someone who knows the Honda system pretty well... he said that it generally shows in stock, but goes into backorder because IS in stock, but is unfinished and just needs to be powder coated and shipped when it's ordered.
I called today and customer service said that it is still on backorder with no ETA "with no public information" on an ETA.... becoming a little irate, I asked them what the hell does "no public information" mean... and suggested they escalate this to someone who can call me to give me some "PRIVATE" information. I'm trying to support Honda and my local dealership by paying double their cost, which I wouldn't mind if I could only get some answers and decent service on a current bike!
Any suggestions?
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