highpocket74
Well-Known Member
Vendor
Lifetime Member
Guys (and gals),
I've been informed of an R2C Talon air filter failure from one of my customers and a forum member. Their filter basically split apart at the seam where the flange meets the body of the filter, allowing dirt to bypass the filter. We don't know the extent of engine damage yet. When reporting this to R2C, the customer relayed to me that R2C admitted this was the 5th such failure reported to them. Apparently the previous failures were not any of my customers because I'd not heard of this from anyone.
After learning about this failure, I have been debating in my mind how to respond, since I have not heard one peep from R2C about this issue at all and had no previous knowledge of any failures until my customers reported this. You folks should know that I would not intentionally sell a bad product. Some of you I've met but the many other members out there that I haven't personally met should get the vibe through this forum that I'm not about selling crappy or defective products. My business, as well as other retailers, relies on vendors and manufacturers providing quality products to me. I can't perform quality control for my vendors. I purchase products in good faith that the manufacturer has checked their own products for quality.
My response so far has been to change all of my Talon filter listings to "out of stock". I've heard from my customer that R2C has redesigned the filter and, I guessing, improved the materials of construction with this redesign. I don't know what the future response will be from R2C to correct the issue for the MANY Talon filters sold. I know that my little business can't possibly replace all previously sold filters for free. The number of filter affected by this defect is unknown by me.
I'd recommend that everyone at least check their filters now before any more reports surface. Bend the flange all around the filter body and check for any cracks or splits. If you don't get that warm fuzzy feeling after inspection, then replace it with a stock filter. That's all I know what to tell everyone. I have run this filter in my Talon for well over a year and 1100 miles and after inspection I don't see any sign of a failure. If you notice a defect then let me know as my customer but I'd recommend you call R2C directly to report this.
I'm very sorry that these failures happened to anyone, but especially one of my customers. This has weighed heavily on me all weekend. I would never wish this on anyone!
Depending on how R2C handles this issue will determine if I remain a dealer. I launched my business with R2C and they have treated me well and been helpful. The R2C filters are a best seller for me with the Talon filters being the highest volume sales by a huge margin. I'd hate to give up so much income for my very small business but if they don't handle this in a reasonable manner, I'm not opposed to separating my business from theirs.
-Brian
PS. I've not had any Talon filters in stock since early July. All recent shipments have been factory direct to customers. If you have a standing order with me and want a refund I will certainly grant that. If not cancelled you will be shipped the updated Talon filter once they are available which is supposed to be this week (8-10-21). I don't have any of the original designs left in stock.
I've been informed of an R2C Talon air filter failure from one of my customers and a forum member. Their filter basically split apart at the seam where the flange meets the body of the filter, allowing dirt to bypass the filter. We don't know the extent of engine damage yet. When reporting this to R2C, the customer relayed to me that R2C admitted this was the 5th such failure reported to them. Apparently the previous failures were not any of my customers because I'd not heard of this from anyone.
After learning about this failure, I have been debating in my mind how to respond, since I have not heard one peep from R2C about this issue at all and had no previous knowledge of any failures until my customers reported this. You folks should know that I would not intentionally sell a bad product. Some of you I've met but the many other members out there that I haven't personally met should get the vibe through this forum that I'm not about selling crappy or defective products. My business, as well as other retailers, relies on vendors and manufacturers providing quality products to me. I can't perform quality control for my vendors. I purchase products in good faith that the manufacturer has checked their own products for quality.
My response so far has been to change all of my Talon filter listings to "out of stock". I've heard from my customer that R2C has redesigned the filter and, I guessing, improved the materials of construction with this redesign. I don't know what the future response will be from R2C to correct the issue for the MANY Talon filters sold. I know that my little business can't possibly replace all previously sold filters for free. The number of filter affected by this defect is unknown by me.
I'd recommend that everyone at least check their filters now before any more reports surface. Bend the flange all around the filter body and check for any cracks or splits. If you don't get that warm fuzzy feeling after inspection, then replace it with a stock filter. That's all I know what to tell everyone. I have run this filter in my Talon for well over a year and 1100 miles and after inspection I don't see any sign of a failure. If you notice a defect then let me know as my customer but I'd recommend you call R2C directly to report this.
I'm very sorry that these failures happened to anyone, but especially one of my customers. This has weighed heavily on me all weekend. I would never wish this on anyone!
Depending on how R2C handles this issue will determine if I remain a dealer. I launched my business with R2C and they have treated me well and been helpful. The R2C filters are a best seller for me with the Talon filters being the highest volume sales by a huge margin. I'd hate to give up so much income for my very small business but if they don't handle this in a reasonable manner, I'm not opposed to separating my business from theirs.
-Brian
PS. I've not had any Talon filters in stock since early July. All recent shipments have been factory direct to customers. If you have a standing order with me and want a refund I will certainly grant that. If not cancelled you will be shipped the updated Talon filter once they are available which is supposed to be this week (8-10-21). I don't have any of the original designs left in stock.
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