This is why I have no problem keeping my order for a new R2C filter. They saw a problem and went to work fixing it. That tells me they are a stand up company that cares about the quality of the product they put out. I highly doubt K&N would be doing this...
I agree with Slowpoke here. R2C is making the change for better products. Their filtration media is top notch. I've personally seen more ATV engines ruined by K&N than other filters. They might be a good filter with a long history, but if you don't keep those perfectly oiled you have nothing.
I want to see what R2C does to help out the customers who experienced the failures. I know they have already sent replacement filter to my customer.
For my experiences R2C has had excellent quality. This failure is not a common occurrence for the company.
Kawasaki had R2C design a replacement filter for their Mule machines. That should give some credit to the technology R2C has. If you look them up, they also make air filters for the military.