Has anyone tried to hold R2C liable for engine damage from a failed air filter? i've seen a few failed ones on the FB groups. the pictures sure look scary.
Tramgauge has excellent documentation and is working on it with almost zero response from R2C. Initially R2C said they were working on a resolution but now they don't respond to Tram's communications. Hopefully they are going to work something out but so far they have not been helpful or anything really. Pretty shi**y if you ask me, and I've been a dealer for a few years now.
R2C has excellent filter media, and with the exception of the first gen Talon filters, overall good quality products. As a company they are less than stellar in my opinion. Often they are not very helpful even to dealers. Lately they have been slow to drop ship orders for me and when I ask what the hold up is they just don't respond. That's how I know when something is up now. Good news they will respond immediately, bad news they ignore. That kinda crap REALLY infuriates me when I have customers on my case. Customer and dealer support is the worst of ALL vendors I deal with, by a large margin.
I will say that I am appreciative that they allowed me to begin my small business with them. Not may companies will do that. However, my patience with them is thinning quickly. A few times now I have had to wait one month or more for inventory orders to ship, after I paid for them. I have other suppliers I can work with that are far more responsive and forthcoming if delays are inevitable. So in the very near future I may stop pushing their products and focus on other brands.
