Then u haven’t heard from me! Lol. They seem like nice guys and I met them at the takeover 2 years ago. I bought that rack cuz it was cheaper and they said better built product. I Didn’t have the tire stud issue like stated above but did have a fuel can mount holes not right so I had to drill them out so the fuel pax would fit. Then on trail everyone behind me said both pins were sliding out to the top and the tire carrier was bouncing like crazy. I contacted them that he sent out some new longer pins free of charge and said give us feed back on them and will try and make things right to improve our product. , good service right? That’s when it ended. I had issues after riding a bit more with the ears on the clamps bending from the bouncing single bar. When I emailed about the problem, they said to bend the ears of the clamp back with pliers and put a bolt with a lock but in it instead of a pin to secure it and left it as that! Well that was now a weak ear after bending it back and I’d also now have to remove a bolt with a socket and wrench when I wanted to remove the so called at ease removal system. Didn’t sound like the kinda guys and service from before, was more of a half ass move u along solution. After riding a while the way they suggested with no better results. I took it off and got one from @Moses at Brick City Fab and never looked back! Not bashing JEI just wasn’t happy with there half ass solution. Almost like they didn’t care anymore. Sorry for the long explanation.
I too fixed the issue. I drilled the holes on my spare wheel a little bit. Now it slides on and off correctly. I chose to go that route instead of trying to deal with them. I did email them pictures and have yet to here back from them.
My issue is not that they wouldn’t stand behind there product. Had I persisted I am sure that they would of corrected it, kicking and screaming the whole way. My issue is how they talked to me when I came to them with a problem.
Hearing you say that the bolt pattern for your gas can was off further proves that they occasionally make mistakes. No problem. The problem lies in how they go about correcting these mistakes. 2 clips is far cheaper than the return shipping on such and item. They got off easy if you ask me. Personally I won’t buy from them again.
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