P1000 Warranty Issues

[Greg88]

Has anyone else been having any issues with hearing back from the warranty department? I have recently had a A-Arm break in two places towards the end by the tire. I have the full skid plate and A-arm protectors. But the A-arm broke on one of the welds and then snapped on the other side also. It was driving on a gravel road at 25 mphs with my three young daughters and my front driver's wheel turned side ways and I couldn't turn thankfully there was a road that continued straight and I was able to slow down without hitting anything.

But my concern is I dropped my 1000-5 off at the dealers ship over a month ago. And I have been talking to the dealership several times a week and have made two different claims with costumer service. And the dealership is still waiting to hear back from the warranty department. Has anyone else had issues with the warranty department?

I have always heard so much about Honda's durability and costumer service. But after this experience I am starting to reconsider going with Honda.

 

[HondaTech]

Your dealership just sucks, we usually here from what use to be the DSM within a couple days unless their on vacation. Even then Techline is usually pretty decent about getting back as well.

Your service department just needs to do more work to figure out what their going to do.

 

[Jankyeye]

Took less than a week to hear back from warranty a few months ago. Dealer ordered the part ahead of time anticipating an approval.

 

[Remington]

Has anyone else been having any issues with hearing back from the warranty department? I have recently had a A-Arm break in two places towards the end by the tire. I have the full skid plate and A-arm protectors. But the A-arm broke on one of the welds and then snapped on the other side also. It was driving on a gravel road at 25 mphs with my three young daughters and my front driver's wheel turned side ways and I couldn't turn thankfully there was a road that continued straight and I was able to slow down without hitting anything.

But my concern is I dropped my 1000-5 off at the dealers ship over a month ago. And I have been talking to the dealership several times a week and have made two different claims with costumer service. And the dealership is still waiting to hear back from the warranty department. Has anyone else had issues with the warranty department?

I have always heard so much about Honda's durability and costumer service. But after this experience I am starting to reconsider going with Honda.

What year rig?
Do u have pics of the brake?
Assuming its not a 22’ many have fabricated there own bracket to make it stronger.

 

[Scoop]

I dropped my 1000-5 off at the dealers ship over a month ago. And I have been talking to the dealership several times a week

I would be calling the dealership EVERY DAY at this point. Make them get sick of your calls.

 

[Jacktracy]

2018 p1000 le bought new in January of 2020 bought extended warranty. First part of September muffler fell apart at a weld. Called dealer sent them pics they went back and forth with warranty for 2 months. Honda wanted my old one sent in before they would warranty dealer finally give me a new muffler said that even if Honda would not cover they would. I bought a used one on Ebay in mean time. I'm not to happy with honda warranty at this time

 

[Jacktracy]

Pics

 

[HondaTech]

2018 p1000 le bought new in January of 2020 bought extended warranty. First part of September muffler fell apart at a weld. Called dealer sent them pics they went back and forth with warranty for 2 months. Honda wanted my old one sent in before they would warranty dealer finally give me a new muffler said that even if Honda would not cover they would. I bought a used one on Ebay in mean time. I'm not to happy with honda warranty at this time

That's a lie, we only get call for parts after the claim is filed. Your dealer pulled some s*** as well.

We can't warranty anything without the unit being in the building.

 

[Jacktracy]

I never took my p1000 in , dealer over 100 miles away. That is why they wanted pics. I still think Honda makes the best unit out there. They did finally warranty but very slow. Also I did not lie!!

 

[HondaTech]

I never took my p1000 in , dealer over 100 miles away. That is why they wanted pics. I still think Honda makes the best unit out there. They did finally warranty but very slow. Also I did not lie!!

I was referring to your dealer, they never ask for parts to be sent in before a warranty claim is filed.

 

[0860silverado]

2018 p1000 le bought new in January of 2020 bought extended warranty. First part of September muffler fell apart at a weld. Called dealer sent them pics they went back and forth with warranty for 2 months. Honda wanted my old one sent in before they would warranty dealer finally give me a new muffler said that even if Honda would not cover they would. I bought a used one on Ebay in mean time. I'm not to happy with honda warranty at this time

I had this exact same issue...TWICE! Ebay to the rescue!

 

[hondabob]

Honda Tech is right, your dealer Sucks but probably not as bad as mine. My dealership sold and the new guys are not only incompetent they are also dishonest. They had to check out what I told them was wrong with my Talon. They wrote up an around $5,000 warranty then said it got turned down. They charged me $139.00 to do the warranty claim. I knew better as I worked Techline for 14 years before I retired from Honda. I canceled my Honda warranty on both Talons and did the repair work myself. I replaced the failed upper left A-arm bushings and the worn lower A-arm bushings. I replaced one rear wheel bearing too. I will replace the water pump assembly later. Honda doesn't offer the seal. My dealer wrote up the other side A-arms, 4 ball joints, the steering rack, another wheel bearing, 4 rear suspension bars, the water pump cover gasket, and wanted to install another improved 2022 front dif seal. All those parts are still like new. The highly experienced Honda tech that did all my warranty work quit as did around 15 other employees. There is still one former parts guy and two really good techs that mostly work on Polaris and Can-am. Their new tech that does the Honda work now installed the improved 2022 front dif seal on my 2020 Talon and it looks like he did a good job but forgot to put in the dif fluid. I always check all the work that I don't do so no problem. The high end Honda tech that quit lives near me and will do any repair work that I don't want to do. I'm getting old but I still enjoy doing all my own work and still do some repairs for my friends. Sorry this got so long but I needed to vent.

 

[Greg88]

Mi

What year rig?
Do u have pics of the brake?
Assuming its not a 22’ many have fabricated there own bracket to make it stronger.

Mine is a 21. Here is pictures I didn't take any close detailed ones though.

 

[Greg88]

Your dealership just sucks, we usually here from what use to be the DSM within a couple days unless their on vacation. Even then Techline is usually pretty decent about getting back as well.

Your service department just needs to do more work to figure out what their going to do.

I have been dealing with a guy in Honda customer service by the name of Randy and over the past two weeks I have been letting messages for the last weeks daily and he won't call me back. The dealership has at least answered my calls and called me back and saying it is Honda with the hold-up. And everything I call Honda I end up talking to the automated services, how do I get in touch with a person at Honda who should I contact to get this moving forward? I am not sure whose fault it is but I need my side-by-side back and I am not pleased with Honda from any angle (dealership or company)!

Is there a direct number to talk to superiors with Honda?

 

[Smitty335]

I have been dealing with a guy in Honda customer service by the name of Randy and over the past two weeks I have been letting messages for the last weeks daily and he won't call me back. The dealership has at least answered my calls and called me back and saying it is Honda with the hold-up. And everything I call Honda I end up talking to the automated services, how do I get in touch with a person at Honda who should I contact to get this moving forward? I am not sure whose fault it is but I need my side-by-side back and I am not pleased with Honda from any angle (dealership or company)!

Is there a direct number to talk to superiors with Honda?

Call Honda financing and tell them you can't make your payment, works every time with any company. How would I know, I'll never tell! HA!

 

[HondaTech]

Call Honda financing and tell them you can't make your payment, works every time with any company. How would I know, I'll never tell! HA!

They dont care.
The finance arm and the customer service/warranty/manufacturer parts don't talk. They'll just repo the unit.

 

[Greg88]

They dont care.
The finance arm and the customer service/warranty/manufacturer parts don't talk. They'll just repo the unit.

So I guess I am screwed?

 

[HondaTech]

So I guess I am screwed?

Honestly your dealer isn't doing enough, we'd be calling them everyday until we get something done if they are truly waiting. Ive never had to wait that long for a response.

For the most part Honda uses us to decide whether it's a warranty issue or not. They'll request parts return afterwards if they want to inspect the failure.

 

[Greg88]

Ok I'll stay on my dealership.