The dealer where I purchased the machine in Spokane, Wa, did the first service, the recal, and installed my warn winch. I showed up at about 11:30 in the morning, and loaded up and headed home at about 5:45 that same day.
As far as problems go.. EVERY machine has their own issues. Many of them have worse heat than the Pioneer. No machine is perfect.
With the help of the cool folks on this forum, it's easy to determine what you need to do to rectify the issues. I can't say enough about how much help y'all have been!
I've only had mine for just short of 3 months/180 miles, but I love this thing!