I was the parts and service manage for a Honda dealership in Washington state for 8 years. The service department that I ran was the go to service center for our district service manager whenever he had issues like this If I had an issue like this there was my district service manage, as well as a Honda tech line that I could contact for assistance on manners such as this. Also Honda use to have great schooling that we were required to attend on a regular basis, so if a dealer has unqualified personnel to service your unit that is on him. I would call the Honda customer service line, which should be listed in your owners manual, and take it up with them. The last thing any dealer wants to do is to get into hot water with Honda, and let me tell you Honda does not like shoddy service regardless as to where the dealer is located. My 2 cents worth.